Consumer Complaint Strategy and Filing Support
Assess dispute facts, preserve evidence, and guide client through complaint/settlement pathways.
Who this is for
- Foreign clients harmed by vendors, rentals, travel providers, repairs, services
Common documents
- Receipts
- Contracts/terms
- Messages/emails
- Photos/video evidence
Typical next steps
- Evidence capture checklist
- Demand letter or complaint plan
- Escalation to administrative/judicial options as applicable
Risks
- Fraud/scam cases require careful evidence preservation and rapid response to prevent further losses
Print / Save checklist
Official sources
- Función Pública (Gestor Normativo) — Ley 1480 de 2011 (Estatuto del Consumidor)
- Superintendencia de Industria y Comercio (SIC) — Protección del Consumidor (Sede Electrónica)